Terms & Conditions
Welcome to Marsden Makes Co. Please read these terms and conditions carefully before using our website. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
Terms & Conditions:
Personalised Gifts/Items, Graphic Design Service & Custom Clothing Service:
Marsden Makes Co. offers personalised gifts/items, graphic design services and custom clothing services. Each service has its own terms and conditions, which will be provided during the ordering process.
Design Process:
Please ensure you have checked through your proof thoroughly. Proof read all of your text and make sure all spelling and punctuation are correct (especially names, phone numbers, emails & addresses). Marsden Makes Co will make every effort to ensure any errors are corrected or highlighted, but ultimately the responsibility lies with you the customer this includes any errors that may have been made by us misreading your instructions or miss-typing supplied content. All images /logos or artwork supplied by you is your responsibility and you confirm that you have the rights to reproduce it. The digital proof - the colours shown may not be a 100% accurate representation of the colour on the final product.
Ordering Process:
Marsden Makes Co. provides a variety of services.
Personalised Gifts/Items: Orders can be placed directly through our online shop.
Graphic Design and Custom Clothing Services: Orders for these services can be placed by contacting us via email at hello@marsdenmakesco.uk.
Delivery:
Marsden Makes Co. send all parcels by Royal Mail. We aim to send them First Class as a letter or parcel depending on weight and size.
Payment and Pricing:
Prices for our products and services are listed on our website. We reserve the right to change prices at any time. Payments are processed securely and you agree to pay the total amount for your order, including any applicable taxes and fees.
Payment must be paid upfront for goods and service before we proceed with the order
Intellectual Property:
All content on our website is the intellectual property of Marsden Makes Co. and may not be used without our express permission.
Liability:
Marsden Makes Co. is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.
Contact:
If you have any questions or concerns, please contact Marsden Makes Co. via email at hello@marsdenmakesco.uk.
Privacy Policy:
At Marsden Makes Co., we are committed to protecting your privacy. Our privacy policy outlines how we collect, use, disclose and protect your personal information. By using our website, you consent to the terms of our privacy policy.
Information We Collect:
We collect information such as your name, contact details and payment information when you place an order on our website. We may also collect non-personal information, such as your IP address and browser type.
Data Collection Platform:
Marsden Makes Co. utilises Squarespace & Stripe, a third-party service, to collect and manage customer data. Squarespace & Stripe employs industry-standard security measures to protect your information. For more information on Squarespace's privacy practices, please refer to Squarespace's Privacy Policy section 12. (https://www.squarespace.com/privacy) & For more information on Stripe's privacy practices, (https://stripe.com/gb/privacy)
How We Use Your Information:
We use your information to process orders, provide customer support and improve our products and services. Your information will not be shared with third parties unless required by law.
Contact:
If you have any questions or concerns about our privacy practices, please contact Marsden Makes Co. via email at hello@marsdenmakesco.uk.
Returns Policy:
We want you to be satisfied with your purchase from Marsden Makes Co. However, please note the following policy regarding personalised gifts:
Custom and Personalised Items:
Custom and personalised items, including personalised gifts, are non-returnable and non-refundable unless there is a defect or error on our part. We take extra care to ensure the accuracy and quality of custom designs.
Contact:
If you have any questions or concerns about our returns policy, please contact Marsden Makes Co. via email at hello@marsdenmakesco.uk
FAQs:
How can I place an order on Marsden Makes Co.?
To place an order, visit our website and follow the ordering process for the specific service or product you are interested in.
Can I cancel or modify my order?
Orders cannot be cancelled or modified once they have been processed. Please review your order carefully before completing the purchase.
What is the turnaround time for custom and personalised items?
The turnaround time for custom and personalised items varies, currently turnaround is 7/10 working days. Please contact us for more information.
How do I contact Marsden Makes Co. customer service?
You can contact our customer service team via email at hello@marsdenmakesco.uk or through the contact form on our website.